Your security is our priority. Here’s how to use your PIN for verification:
Share your PIN with the courier
If you cannot find your PIN
If you cannot find your PIN at the moment and do not have any form of ID
PIN verification for deliveries to an address
Your security is our priority.
To ensure that your parcel reaches you or a person authorised by you, we have introduced a PIN code to verify the recipient.
You will find the PIN code in:
– the SMS or Viber message regarding your upcoming delivery
– the email you receive confirming that the courier will visit you at the specified address
– your profile in the Sameday app, linked to the same phone number used to register the parcel
PIN code verification helps us confirm that the parcel has been handed over to the correct person.
What to do when the courier arrives
1. Share your PIN with the courier
Show the PIN you received with the notification of your upcoming delivery (SMS/Viber/email).
The courier will enter it into the system and hand over your parcel to you.
2. If you cannot find your PIN
You can verify your identity with an identity document.
3. If you cannot find your PIN and do not have an identity document to hand at the moment
You can easily change the delivery method, location or recipient of your parcel via the SAMEDAY App.
With the SAMEDAY App, you can choose one of the following options
1. Postpone delivery until a day when you will be able to verify your identity
2. Redirect the parcel to a collection point that suits you:
– SAMEDAY easybox
– SAMEDAY point
3. Redirect the parcel to another address or to a neighbour
Learn about our Terms and Conditions
You can find detailed information on PIN code verification in our General Terms and Conditions at the following link: https://sameday.bg/terms-and-conditions/?lang=en, Section 6, point 6.8.
