How can we assist you today?

Reasons why the entered PIN is not accepted by the easybox may include:

• You are at a different easybox than the one you selected. You can check if the easybox name in the email matches the one displayed on the left side of the screen.
• If your PIN contains 0 and 1 or the letters O and I, make sure they are entered correctly.
• Your parcel is no longer in the easybox.
• Make sure you try to pick up the parcel before the storage period expires. You can check the storage time by accessing the link received via email from us. You can also check the storage time by accessing the link received via SMS/email from us.
If you’re not in the situations mentioned above but still receive the same message, we encourage you to contact us

The return PIN is valid for any of our easyboxes, so you can go to the nearest one to you. The PIN is valid for a limited period of time. You can check its validity anytime by accessing the information provided by the seller.

The product invoice is issued and provided by the company that sold you the product. In order to obtain it, it is necessary to contact the seller.

We recommend that you contact the sender or access the link received via email or SMS.