You’ll need to contact the company from which you ordered the product to find out the steps for making the return.
You’ll need to contact the company from which you ordered the product to find out the steps for making the return.
You are responsible for packing the parcel. Make sure your goods are protected during handling by packing them as recommended here. Also, if you are reusing a packaging, we recommend removing the old package labels to prevent any confusion during the delivery process.
You will receive all the necessary information through an email on the day of the pickup.
The courier is the one who labels the parcel when picking it up from the address or easybox.
The return PIN is valid for any of our easyboxes, so you can go to the nearest one to you. The PIN is valid for a limited period of time. You can check its validity anytime by accessing the information provided by the seller.
If there is no box available, you can select one of the following options on the easybox screen:
*you can redo the return code on the sender’s website
If the parcel does not fit in the open box, you can select the “Parcel does not fit” button on the easybox screen and you will have the option to open a larger box. If there is no box available, you can select one of the following options on the easybox screen:
*you can redo the return code on the sender’s website
Choose “I can’t close the door” on the screen menu, and the easybox will give you the option to open another box, if others are available.
Unfortunately, only the sender can help you in this situation. Please contact them to renew the AWB and send a new PIN.
If you loaded the parcel into a box other than the one indicated on the screen, please contact our customer service desk at [email protected] or 0700 16 226.