How can we assist you today?

Yor parcel is stored in easybox for 72 hours, irrelevant of the day it was loaded in the locker.

Locker time will be temporarily reduced to 36 hours until the end of the month due to increased shipment volume during Black Friday.

You can check the storage time of your parcel by accessing the link included in the delivery confirmation email/SMS

Check the email received on the day your parcel was loaded into easybox. There, you’ll find the ‘View in Maps’ link that you can access for orientation.

Reasons why the entered PIN is not accepted by the easybox may include:

• You are at a different easybox than the one you selected. You can check if the easybox name in the email matches the one displayed on the left side of the screen.
• If your PIN contains 0 and 1 or the letters O and I, make sure they are entered correctly.
• Your parcel is no longer in the easybox. Make sure you try to pick up the parcel before the storage period expires. You can check the storage time by accessing the link received via email from us. You can also check the storage time by accessing the link received via SMS/email from us.
If you’re not in the situations mentioned above but still receive the same message, we encourage you to contact us

To successfully process payments at the easybox, ensure that:
• Your card balance covers the amount you need to pay.
• If you want to pay with a different card than the one you tried initially, we recommend that you restart the process of collecting the parcel.
• You have activated the contactless payment option for your card.
• You keep the card close to the payment device (POS) for at least 5 seconds. You could also try using the card insertion option if you can’t make a contactless payment.
If you’ve tried the above options but payment is still not accepted, we suggest contacting us.

If the storage period has been exceeded, your parcel will be returned to the sender, and you’ll need to reorder the products if you still want them. To avoid this situation, we recommend checking the storage time by accessing the link included in the delivery confirmation email/SMS.